Keeping Your Team Motivated When the Company Is Struggling

Keeping Your Team Motivated When the Company Is Struggling

15/09/2022

It’s not surprising to learn that employee motivation is flagging these days. Fear of a slowing economy has layoffs up 39% in the second quarter of 2022, bringing the year’s total to more than 133,000. On top of that, the great resignation continues to lead employees to exit toxic workplaces characterized by uncaring leaders and […]

In Uncertain Times, the Best Strategy Is Adaptability

In Uncertain Times, the Best Strategy Is Adaptability

13/09/2022

Senior executives often lament, “If we only had better forecasts, we could devise better plans.” They pressure their teams to come up with more accurate projections for how their markets will evolve, competitors will respond, and consumers will react — thinking that forecast precision is the key to defining winning strategies. But attempting to develop […]

Resilient Organizations Make Psychological Safety a Strategic Priority

Resilient Organizations Make Psychological Safety a Strategic Priority

09/09/2022

The pandemic, geopolitical instability, and unpredictable markets have made organizational resilience like food in the desert: critical for survival, but challenging to grow. By making resilience a strategic priority, leaders ensure that their organizations can stretch and adapt. Much has been written about psychological safety’s role in improving workplace wellness and even in helping stem […]

Managing Shareholders in the Age of Stakeholder Capitalism

Managing Shareholders in the Age of Stakeholder Capitalism

07/09/2022

In 2021, Danone’s board of directors, under pressure from activist Bluebell Capital and Artisan Partners, ousted the company’s CEO Emmanuel Faber — a longtime advocate of stakeholder capitalism. This decision puzzled many observers; in an age where the business community seems to be readily embracing stakeholder capitalism, Faber and Danone were stalwarts. Now Unilever — […]

The Inflation Factor: How Rising Food and Energy Prices Impact the Economy

The Inflation Factor: How Rising Food and Energy Prices Impact the Economy

06/09/2022

Since Russia’s invasion of Ukraine, the effects of energy supply disruptions are cascading across everything from food prices to electricity to consumer sentiment. In response to soaring prices, many OECD countries are tapping into their strategic petroleum reserves. In fact, since March, the U.S. has sold a record one million barrels of oil per day […]

Leading with Confidence in Uncertain Times

Leading with Confidence in Uncertain Times

05/09/2022

Serena crunched all the numbers and made the best estimates possible when she was preparing the coming quarter’s sales projections for the product she managed. She used lessons from her graduate studies in statistics and decision science. Informed by historical trends, economic forecasts, and market projections, she estimated a total sales volume of 1,000 units. […]

Digital Transformation Is Changing Supply Chain Relationships

Digital Transformation Is Changing Supply Chain Relationships

12/08/2022

The digital transformation of businesses is creating new products, processes, and services. But to provide these new offerings, companies must share information and assets with each other in ways that were previously off-limits. For example, digitized services may require competitors to share physical assets such as warehouse space. This, in turn, means that companies will […]

The Great Renegotiation and new talent pools

The Great Renegotiation and new talent pools

11/08/2022

It’s the quitting trend that just won’t quit. People are switching jobs and industries, moving from traditional to nontraditional roles, retiring early, or starting their own businesses. They are taking a time-out to tend to their personal lives or embarking on sabbaticals. The Great Attrition has become the Great Renegotiation. Competition for talent remains fierce. For […]

What Makes Innovation Partnerships Succeed

What Makes Innovation Partnerships Succeed

10/08/2022

Breakthrough innovation introduces novel paradigms and platforms, and it creates new product families and economic opportunities. But it’s never a solo act. Even the largest companies need partners. Innovation partnerships offer many advantages. They offset R&D costs, add expertise and flexibility, and help create new markets. They can also accelerate innovation and commercialization timelines — […]

Organizational Transformation Is an Emotional Journey

Organizational Transformation Is an Emotional Journey

08/08/2022

The road is littered with failed transformation programs that were set up in the traditional way: Leaders define objectives, design a project plan, agree on KPIs, and recruit the right people. As many executives, academics, and consultants can relate to, the rate of failure in transformations is still far too high, and one that organizations […]

How Leaders Can Escape Their Echo Chambers

How Leaders Can Escape Their Echo Chambers

02/08/2022

The higher leaders go, the more likely they are to find themselves in an echo chamber, surrounded by people who think like them and agree with them. This occurs partly because of the affinity bias, which leads us to favor, associate with, and hire the people to whom we feel most similar. This dearth of […]

The power of the operating model in customer experience

The power of the operating model in customer experience

22/07/2022

Transforming the customer experience (CX) isn’t about playing hard and fast. To succeed in the long game, companies need to manage it systematically. Doing it well is a game changer, which is why more than 70 percent of senior executives rank CX as a top priority for the coming years. Indeed, companies that effectively organize […]

When — and How — to Build Hurdles into a Loyalty Program

When — and How — to Build Hurdles into a Loyalty Program

21/07/2022

Have you ever signed up for a rewards program, only to discover several months later that your points expired before you had a chance to use them? If so, you’re not alone. Research shows that loyalty program members lose up to a third of the savings they could have earned from these programs due to […]

Choosing to grow: The leader’s blueprint

Choosing to grow: The leader’s blueprint

18/07/2022

Do you, as a leader, make an explicit choice to grow? Or do you pay lip service to your growth ambitions and let your resolve falter if profit isn’t immediate? When sustainable, inclusive, and profitable growth becomes a conscious, resolute choice, it shapes decision making across every area of the business. Growth becomes the oxygen […]

Adjusting Your Strategy in a Tight Market

Adjusting Your Strategy in a Tight Market

15/07/2022

During the past two decades, corporate scope and priorities were shaped by an abundance of capital. Today the univested capital of private equity funds stands at an all-time staggering high of $3.4 trillion. With such massive liquidity chasing few opportunities, valuations for innovative investments have been high. The prevailing low interest rate environment has only reinforced […]

5 Megatrends Fueling the Rise of Data Storytelling

5 Megatrends Fueling the Rise of Data Storytelling

14/07/2022

Infographic: The Rise of Data Storytelling Humanity is creating more data than ever before, and more of that data is publicly accessible. While “data is the new oil” has almost become a cliché, the impact that data abundance is having on the world is undeniable. All of the world’s most valuable companies are heavily reliant […]

The Pandemic Changed Us. Now Companies Have to Change Too.

The Pandemic Changed Us. Now Companies Have to Change Too.

13/07/2022

It may sound obvious, but facing our collective mortality for the last two years changed us. Of course, many of us had confronted big challenges in our pre-pandemic lives, but this shared experience was uniquely difficult. One area of our lives that was dramatically altered was our collective perspective related to work. Working under the […]

Customer service excellence in 2022

Customer service excellence in 2022

12/07/2022

The stakes couldn’t be higher as teams try to adapt to a postpandemic era of customer care. Over the past two years, leaders have had to quickly adapt systems and ways of working to accommodate the shift to working from home—up to 85 percent of their workforces, in some cases. Contact center employees are harder […]

Your Corporate Purpose Changed. Has Your Strategy Kept Up?

Your Corporate Purpose Changed. Has Your Strategy Kept Up?

11/07/2022

The key question for leaders tasked with setting corporate strategy is, “What is this company’s ultimate purpose?” Fortunately, the basic approach to answering that question has been clearly articulated by the U.S. Business Roundtable. In August 2019 it issued the “Statement on the Purpose of a Corporation,” signed by 181 CEOs from Apple to Walmart. […]

Why AI Customer Journeys Need More Friction

Why AI Customer Journeys Need More Friction

01/07/2022

In marketing circles, friction has become synonymous with “pain point.” Eradicating it, conventional wisdom goes, is crucial to building a customer-centric strategy that yields competitive advantage. Taking a cue from policy applications of behavioral economics, marketers seek to “nudge” people along the customer journey and remove friction in the battle against “sludge.” At many firms, […]

Future supply chains: resilience, agility, sustainability

Future supply chains: resilience, agility, sustainability

30/06/2022

Supply chains matter. The plumbing of global commerce has rarely been a topic of much discussion in newsrooms or boardrooms, but the past two years have pushed the subject to the top of the agenda. The COVID-19 crisis, postpandemic economic effects, and the ongoing conflict in Ukraine have exposed the vulnerabilities of today’s global supply chains. […]

How to Make Strategic Trade-Offs

How to Make Strategic Trade-Offs

24/06/2022

When CEOs lay out multiple high-level objectives, like increasing market share, entering new markets, and pursuing innovation — all at the same time — they enthusiastically tout the advantages of each. They set ambitious numerical targets. They rally the troops behind the vision. But they rarely talk explicitly about how much value they are willing […]

Capture a digital transformation's value today

Capture a digital transformation’s value today

23/06/2022

While some of the obstacles to digital-transformation success are well known, McKinsey Global Survey on digital strategy and investments asked business leaders about the evolution of these challenges, digital tech’s role in their businesses, and companies’ strategic responses. 2 2. The online survey was in the field from January 25 to February 4, 2022, and garnered […]

Using Fiction to Find Your Strategy

Using Fiction to Find Your Strategy

22/06/2022

Trying to predict what the future will look like is doomed to fail. Yet this is what most executives do when they strategize. They — we — do this because we have been trained and educated to use trends and statistics to predict what is likely to happen and prepare accordingly. As a result, companies […]

CEOs, Here’s How to Lead in an Era of Constant Change

CEOs, Here’s How to Lead in an Era of Constant Change

22/06/2022

Every year I have the privilege to meet with many CEOs and leadership teams to discuss their business. In the past year, nearly every leadership team I’ve sat down with is grappling with the need to make changes and drive transformation. Inflation, geopolitics, supply-chain issues, labour costs, divisiveness, unsettled equity markets, and stakeholder expectations seem […]

What Leaders Get Wrong About Resilience

What Leaders Get Wrong About Resilience

20/06/2022

Resilience, or the continued pursuit of goals despite adversity, is an important issue for organizations, because adversity is inevitable in people’s lives and careers. We all face personal adversities, ranging from the daily stresses of balancing work and home roles to experiences of job loss or the death of a loved one, as well as […]

4 Steps to Creating a Strategy in an Uncertain World

4 Steps to Creating a Strategy in an Uncertain World

16/06/2022

It hardly needs to be said, but we live in uncertain times. The Covid-19 pandemic, the war in Ukraine, the reshuffling of supply chains and capital structures — the past few years have seen unprecedented disruptions, and the turmoil shows little sign of letting up any time soon. Challenges abound, and companies are finding it […]

Driving sustainable, enterprise-wide performance acceleration

Driving sustainable, enterprise-wide performance acceleration

15/06/2022

The COVID-19 pandemic has been a disruptor of historic proportions across industries, economies, and lives. In the global pharmaceutical industry, it has caused problems in short-term cash flow and threatened supply reliability. But even before the pandemic, the industry had been facing several hurdles, including the declining value of new launches, challenges to growth in […]

What To Do When the Devil Wears (Your Brand)

What To Do When the Devil Wears (Your Brand)

14/06/2022

Protecting a brand’s equity and value should be one of an executive’s key responsibilities. Companies buy protection software and use blacklists to stop questionable publishers and endorsers from negatively portraying their brand, for example. But what happens when the brand is displayed unfavorably in an environment that the marketer can’t control? This is exactly what […]

What Leaders Need to Know Before Trying a 4-Day Work Week

What Leaders Need to Know Before Trying a 4-Day Work Week

10/06/2022

Despite the gains workers have made through the Covid pandemic in increasing flexibility in where they work, bigger workloads have meant that there is little slack in the system for people to take time out and recover. The effects are obvious. In 2020, 62% of people reported that they had experienced burnout “often” or “extremely […]

The Data Storytelling Toolbox: Data Management, Digital Transformation, and Master Data

The Data Storytelling Toolbox: Data Management, Digital Transformation, and Master Data

09/06/2022

Scott Taylor believes in data storytelling. More to the point, he believes that telling a “data story” leads to Data Governance success. Taylor is a consultant and “Data Whisperer” at MetaMeta Consulting, and author of the book, Telling Your Data Story.  In his presentation “Data Storytelling for Data Management” at DATAVERSITY®’s Enterprise Data World Conference, […]

What Leadership Development Should Look Like in the Hybrid Era

What Leadership Development Should Look Like in the Hybrid Era

08/06/2022

As organizations and individuals around the world settle into a blend of in-person and virtual work, we’re learning more about the opportunities and risks hybrid brings. One key concern is leadership development. We know that some of the vital ways in which executives learn on the job — such as serendipitous interactions and informal feedback […]

Flexible work and the innovative organization

Flexible work and the innovative organization

06/06/2022

Despite the upheaval caused by the COVID-19 pandemic—and partly because of it—innovation and digitization have been happening at a record-breaking pace. A McKinsey survey of top executives around the world found that companies accelerated their digitization of customer, supply chain, and internal operations by an average of three years. Indeed, over the past two years, countries […]

The next frontier in consumer goods: Digitally enabled innovation

The next frontier in consumer goods: Digitally enabled innovation

27/05/2022

With digitally enabled innovation, our work has shown that consumer packaged goods (CPG) companies can bring new products to market 50 percent faster, at a third lower cost, and with double the return on investment. While the industry has embraced new technologies in many parts of the business, from manufacturing to marketing, most organizations are […]

The Key to Retaining Young Workers? Better Onboarding.

The Key to Retaining Young Workers? Better Onboarding.

24/05/2022

It is no news that hiring right now is incredibly difficult. Labor shortages are widespread, young workers are expecting higher starting wages, and after employers hire and train a new employee, the risk that they will jump ship for a better paying job is rising fast. The cost of turnover is high, but it has […]

Why CEOs should care about service operations

Why CEOs should care about service operations

23/05/2022

As a CEO, you have a lot of ground to cover, and the way your organization defines, designs, and delivers services has a significant impact on almost all of it. Services matter in every industry, both as a direct source of value and as an enabler of value creation. For some businesses, services are the […]

3 Questions Investors Ask Themselves When Evaluating a CEO

3 Questions Investors Ask Themselves When Evaluating a CEO

20/05/2022

Market volatility is back. Corporate valuations are under the microscope. Today’s leaders need to demonstrate they can manage through uncertainty and remain agile in the face of one black swan event after another. When it comes to proving valuation, companies tend to focus on the tangibles like revenue growth, market share, and profitability. While these […]

The board’s role in cloud

The board’s role in cloud

19/05/2022

Few companies are unaware of the potential benefits of cloud. Far fewer, however, have captured them at scale. For companies looking to increase their speed of innovation, the efficiency of their IT, and the business value their technology generates, finding the formula to unlock cloud’s value is paramount. Boards have an important role to play […]

Balancing Autonomy and Structure for Remote Employees

Balancing Autonomy and Structure for Remote Employees

18/05/2022

As major companies like Google and Apple have begun mandating a return of all employees to the office for a certain number of days per week, the debate about flexibility and autonomy continues to develop. More organizations are taking a firm stance on where they feel their employees should work, once again casting the spotlight […]

Getting strategy wrong--and how to do it right instead

Getting strategy wrong–and how to do it right instead

18/05/2022

The word “strategy” means an approach to dealing with a difficult challenge, especially that of competing with a clever opponent. To have a strategy is to have an approach to overcoming critical obstacles and difficulties. However, through many years of working with companies, government agencies, and the military, we have too often seen strategies that […]

How to Map Out Your Digital Transformation

How to Map Out Your Digital Transformation

10/05/2022

At the start of the pandemic, businesses around the globe found themselves exposed to an unexpected boost in digitalization. Those who promised to keep the wheels turning were given carte blanche to do whatever it took to keep a company running. But as many now return to the office, they also realize that the digitalization […]

How procurement leaders can fight inflation

How procurement leaders can fight inflation

09/05/2022

In the years before the pandemic, rising productivity and declining costs for many inputs—achieved through lean and just-in-time strategies and the globalization of supply chains, among other factors—had allowed many procurement organizations to operate successfully. But now the inflationary surge and frequent scarcity of critical supplies have made shortcomings of the traditional operating model increasingly […]

Four steps for managing risk at the CEO level

Four steps for managing risk at the CEO level

06/05/2022

Adapting to a fast-changing risk landscape has become a priority for most organizations, a necessity made more evident by the global pandemic and recent geopolitical events. At the same time, chief executives are under more pressure than ever to reconcile agendas from multiple stakeholders affecting their organization. The convergence of these two trends means that […]

3 Obstacles to Globalizing a Digital Platform

3 Obstacles to Globalizing a Digital Platform

05/05/2022

As technology progresses, it has become increasingly easy for digital platform companies to reach customers around the globe. This ease of access can make scaling up seem effortless — after all, virtual marketplaces are borderless by nature, and so it can be tempting for these businesses to view the entire world as their target market […]

Navigating inflation: A new playbook for CEOs

Navigating inflation: A new playbook for CEOs

22/04/2022

Last year, policy makers, economists, and financial-market participants fiercely debated the higher inflation then under way. Was it a transitory problem, caused by dislocations from the COVID-19 pandemic that would inevitably fade, or was it a more fundamental and potentially permanent shift? CEOs told us that they viewed this debate as detached from the business […]

Talking to Your Customers About Prices

Talking to Your Customers About Prices

11/04/2022

A simple take on prices is that they are an obstacle toward the purchase of a desired product or service. Companies, therefore, see a legitimate need to reduce “friction” in the transaction, which they accomplish by reaching into a seemingly bottomless bag of tricks, ranging from the subtle to the egregious. Some companies, for example, […]

Where We Go Wrong with Collaboration

Where We Go Wrong with Collaboration

07/04/2022

Practically everything we do at work is a collaboration. Pre-pandemic, many people spent 85% or more of their time each week in collaborative work — answering emails, instant messaging, in meetings, and using other team collaboration tools and spaces. This number has only grown throughout the pandemic, with no end in sight as we move […]

Six customer experience pitfalls to avoid

Six customer experience pitfalls to avoid

01/04/2022

In recent years, organizations across sectors have been forced to overhaul many of their processes as the importance of CX has taken center stage. Largely due to the rise in “CX native” companies, customers’ expectations across areas like getting immediate help, maintaining control, and personalization have grown. Meanwhile, privacy concerns have increased, social media has […]

How Much Autonomy Should You Give Your Global Teams?

How Much Autonomy Should You Give Your Global Teams?

31/03/2022

When expanding into international markets, how much autonomy should home-office leaders give local teams? Maintaining excessively tight control over your overseas divisions can get in the way of their ability to operate efficiently and make decisions effectively — but giving them too much autonomy can also backfire, leading to quality issues, inconsistencies, duplicated work, and […]

Building new supply-chain management skills for a digital age

Building new supply-chain management skills for a digital age

30/03/2022

What expertise will your next generation of warehouse managers require? Computer programming? Data analytics? Advanced robotics? Maybe all those things and more. If you are like the 71 global companies that responded to a 2021 supply chain survey, you probably accelerated your investments in digital technology as your supply chain grappled with COVID-19 challenges. What’s […]

Supporting Women Leaders, Beyond the Crisis

Supporting Women Leaders, Beyond the Crisis

21/03/2022

The pandemic’s negative impact on women in the workforce will not be reversed for a very long time. In the first year of the pandemic alone, 54 million women around the world left the workforce, almost 90 percent of whom exited the labor force completely. The participation rate for women in the global labor force […]

3 Practices That Set Resilient Teams Apart

3 Practices That Set Resilient Teams Apart

18/03/2022

Keeping a team’s energy dialed up through tough times has always been a challenging task — but sustaining resilience in a pandemic? Nobody has written a playbook for that. As Gallup asked in its end of 2021 report: “How can managers be expected to improve the engagement and wellbeing of your workforce if they, themselves, […]

What Stops Leaders from Looking to Other Industries for Inspiration

What Stops Leaders from Looking to Other Industries for Inspiration

17/03/2022

As business scrambles to recover from the pandemic, I’ve seen one famous piece of advice doing the rounds: leaders are told to look to other industries for fresh ideas. The classic example is Henry Ford’s invention of the assembly line, an idea he stole from the meat industry. Abbatoirs used a “dissembly line” to shunt […]

How to Make Sense of Conflicting Feedback on Your Leadership

How to Make Sense of Conflicting Feedback on Your Leadership

10/03/2022

I recently sat with an executive, we’ll call him Mark, to review his comprehensive feedback report, which comprised nearly 25 interviews with critical stakeholders. While most feedback contains some contradictory data, in his case, the differences were extreme. Some people described him as supportive and kind while others described him as self-serving and mean-spirited. He […]

A better way to brainstorm

A better way to brainstorm

09/03/2022

The dilemma The regional CEO of a large US cosmetics company has invited all the business unit leaders to brainstorm about M&A priorities and potential opportunities in the new year. Everyone knows that digital acquisitions have been a pet project for the senior-leadership team. But some business unit heads believe the company should look at […]

How Brands Can Enter the Metaverse

How Brands Can Enter the Metaverse

08/03/2022

There are quite a few people who believe that the latest paradigm shift for the internet is already well underway: the metaverse, they say, is almost here. When companies investing in a space and the media declare a moment, it’s reasonable to take a beat and see whether the reality can live up to the […]

Using a Mantra to Be a More Inclusive Leader

Using a Mantra to Be a More Inclusive Leader

04/03/2022

Cohesive teams are critical for organizational success, innovation, and fostering a sense of belonging. Yet one of the greatest challenges facing leaders today is creating a culture of inclusiveness, where all members are treated equitably and feel equally valued. In teaching hundreds of executives and students about leading diverse teams, we’ve found that, although most […]

What Is the Purpose of Your Purpose?

What Is the Purpose of Your Purpose?

03/03/2022

Despite its sudden elevation in corporate life, “purpose” remains a confusing concept. Finding the right one involves identifying an authentic and motivating basis for alignment among key stakeholder groups. Why It Exists Purpose is used in three distinct senses: competence, as in “the function that our product serves”; culture, as in “the intent with which […]

How Your Brand Should Use NFTs

How Your Brand Should Use NFTs

02/03/2022

Non-fungible tokens (NFTs) are going mainstream in 2022. You can now show off your favorite NFTs as your Twitter or Reddit profile picture, with Facebook and Instagram soon to follow. Driven in part by a FOMO reminiscent of the 1990s dotcom anxiety of bricks-and-mortar companies, mass-market players and luxury brands alike are launching NFT collections […]

Does Your Company Need a Chief ESG Officer?

Does Your Company Need a Chief ESG Officer?

24/02/2022

There’s a new title in the C-suite: chief ESG officer. While top executives with “ESG” in their title are new and not yet widespread, this role is an opportunity that companies may consider as they face increasing pressure to address environmental, social, and governance (ESG) issues; companies like C.H. Robinson, Royal Caribbean, and Verizon have […]

Agile Doesn’t Work Without Psychological Safety

Agile Doesn’t Work Without Psychological Safety

22/02/2022

Twenty-one years ago, 17 software engineers published the Manifesto for Agile Software Development, more commonly known as the Agile Manifesto. Responding to the bureaucratic waterfall model of software development, with its linear phases and heavy documentation, these engineers advocated a more flexible approach, one that could adapt and succeed in a highly dynamic environment. That […]

Precision Pricing When Inflation Is Rising

Precision Pricing When Inflation Is Rising

18/02/2022

Precision pricing is the key to pricing in today’s inflationary environment and in the mixed-inflation markets we can expect in years to come. It’s highly targeted and enables managers to base prices on each product’s true, current costs and each customer’s true, current profitability. Traditional across-the-board price increases, which treat all costs and customers the […]

Make Your Employer Brand Stand Out in the Talent Marketplace

Make Your Employer Brand Stand Out in the Talent Marketplace

16/02/2022

Employer branding is gradually becoming more important in C-suite conversations, but it’s still a relatively new concept. Several years ago business leaders might have pointed to pinball machines in the office game room or catered lunches as examples of employer branding. In 2022 most are aware that such perks hardly constitute a comprehensive employee retention […]

What’s the Optimal Workplace for Your Organization?

What’s the Optimal Workplace for Your Organization?

11/02/2022

As we reach the two-year mark of the pandemic, now is the right time for many leaders to rethink how and where their employees work and collaborate. Should businesses call employees back into the office or leave them working remotely? Is it time to try out a new way of working all together? Lost in […]

Companies Gone Public in 2021: Visualizing IPO Valuations

Companies Gone Public in 2021: Visualizing IPO Valuations

20/01/2022

The Companies that Defined 2021 Attention is an increasingly valuable form of currency in the Information Age. In 2021, a handful of companies stood out from the pack, dominating the conversation and influencing society in both positive and negative ways. After vigorous internal debate, here is Visual Capitalist’s list of companies that defined 2021: We […]

The (uncomfortable) truth of HR and leadership development

The (uncomfortable) truth of HR and leadership development

19/01/2022

Quackery and pseudoscience can be very dangerous. Not only in medicine but also in human resources. Alarmed by the nonsensical ideas of Transactional Analysis, Patrick Vermeren set out on a mission to reveal the truth about the many HR theories, models and questionnaires. The academic literature revealed that most HR practices (in recruitment, assessment, development, […]

What Courageous Leaders Do Differently

What Courageous Leaders Do Differently

18/01/2022

Fred Keller, the founder of Cascade Engineering, wanted to show that a for-profit business could also help address society’s social ills. So he accepted an employee’s suggestion that they hire unemployed locals. They rented a van, went to a low-income area of Grand Rapids, Michigan and — with the eight men they identified — started […]

Setting Career Priorities When Everything Is Uncertain

Setting Career Priorities When Everything Is Uncertain

14/01/2022

When you head into any new year, it’s natural to think about where your career stands and where it’s going. Companies traditionally notify employees of compensation changes and bonuses for last year’s performance in these first few months. They also announce promotions and reorganizations in line with succession planning and company strategy. As a result, […]

How Leaders Can Balance the Needs to Perform and to Transform

How Leaders Can Balance the Needs to Perform and to Transform

14/01/2022

Leaders are facing two relentless sources of pressure right now. The first is the intense demand to perform— to deliver excellent short-term results despite radical shifts in what customers need and want, where and how people choose to work, and whether supply chains work at all. The second is the urgent need to transform — to […]

Embedding ‘smart quality’ culture and capabilities in the organization

Embedding ‘smart quality’ culture and capabilities in the organization

13/01/2022

In an organization with smart quality, quality control and assurance are embedded in the business processes and enabled by digital technologies (see sidebar, “‘Smart quality’ at a glance”). For instance, performance management of quality metrics across the organization may be digitally enabled so that virtually every employee has quality elements specific to their role incorporated […]

Achieving supply-chain resiliency amid disruption

Achieving supply-chain resiliency amid disruption

12/01/2022

While current headlines about product shortages and empty shelves have highlighted the importance of the supply chain, that process began in early 2020. Companies that had labored to create a lean global supply chain needed to scramble to adjust to the effects of the pandemic. Beyond that, sustainability has also become a top priority on […]

5 Questions to Help Leaders Achieve Growth Amid Uncertainty

5 Questions to Help Leaders Achieve Growth Amid Uncertainty

12/01/2022

While the world is still deep in the throes of the Covid-19 pandemic, business leaders are busy repairing their operations, looking forward to a post-pandemic world. They frequently find themselves torn between two opposite poles: the urge to act and the need for prudence in the face of uncertainty. Even as business picks up in […]

Be Intentional About How You Spend Your Time Off

Be Intentional About How You Spend Your Time Off

24/12/2021

The evidence is clear: Burnout is on the rise. A common suggestion for preventing burnout is to take regular breaks away from work. But what should those breaks look like if we want to maximize rejuvenation and protect our well-being? It may be surprising to learn, but passive “rest and relaxation” isn’t as effective for recovering […]

Designing a Seamless Digital Experience for Customers

Designing a Seamless Digital Experience for Customers

21/12/2021

Over the last couple of years, more and more companies have been trying to fundamentally reshape the way in which they interact with their customers — a trend that has been accelerated by the recent Covid-19 pandemic. Perhaps the biggest change firms have made is that, rather than having a few episodic interactions, they are […]

What CIOs need from their CEOs and boards to make IT digital ready

What CIOs need from their CEOs and boards to make IT digital ready

20/12/2021

To innovate at scale and outperform competitors in the digital age, companies need to be tech forward. That means embedding tech into their business strategy and operating model. For most organizations, that requires a digital-ready IT function—one that is fast, adaptable, focused on the end user, and able to deliver business value. As any CIO […]

How Midsize Firms Can Attract — and Retain — Talent Right Now

How Midsize Firms Can Attract — and Retain — Talent Right Now

17/12/2021

While companies of all sizes are struggling to keep and find people during the Great Resignation, it’s hitting the middle market especially hard — and middle-market companies often find themselves with an inadequate toolkit to address the problem. The same old approaches aren’t working in the crisis and will not build the capabilities companies will […]

Feedback Isn’t Enough to Help Your Employees Grow

Feedback Isn’t Enough to Help Your Employees Grow

15/12/2021

A 2,000-person IT division of an investment bank, had a problem: Employees were leaving at alarming rates. The line we heard over and over again from the people we interviewed: “It’s easier to talk to a headhunter about my career than my own manager.” So the division went on a feedback campaign. They spent more […]

The Omicron Variant: How Companies Should Respond

The Omicron Variant: How Companies Should Respond

14/12/2021

The emergence of the Omicron variant of Covid-19 has dimmed hopes that the pandemic will soon fade away and once again has employers pondering how they can fulfill their difficult obligations to keep their workforce safe and to meet their business needs. The good news is that as the virus has evolved, employers have honed […]

How to speak so that people want to listen
6 Strategies to Boost Retention Through the Great Resignation

6 Strategies to Boost Retention Through the Great Resignation

02/12/2021

There is a widening mismatch between the job environment employees want — and now expect — and the one their organizations have. That’s the finding of conversations we’ve had with top executives of dozens of companies over the last several months, multiple global surveys we’ve conducted to learn what employees want, and our examination of […]