Employee experience still matters: Talent retention at Global Capability Centres
21/11/2023
Global capability centers (GCCs)1These large facilities concentrate workers and infrastructure that handle operations (for example, back-office functions, corporate business-support functions, contact centers, and middle office) and IT support (such as app development and maintenance, remote IT infrastructure, help desks, and research and analytics) to sustain productivity growth. face an enduring and worrisome challenge: how to […]
Diversity, Equity and Inclusion Lighthouses 2023
09/03/2023
Diversity, equity, and inclusion (DEI) is at an inflection point: companies and institutions have demonstrated positive intent and increased discussion and activity, but data shows that progress is slow. In 2020, the global market for DEI—that is, dollars spent by companies on DEI-related efforts such as employee resource groups (ERGs)—was estimated at $7.5 billion and […]
Linking Executive Pay to Sustainability Goals
24/02/2023
Global businesses have reached a sustainability inflection point. Stakeholder expectations and heightened investor scrutiny are putting organizations under pressure to articulate their societal roles more clearly, prioritize environmental and social objectives within their business strategies, and demonstrate progress to stakeholders. We also know that employees are prioritizing their employment decisions based on an organization’s purpose, […]
How Midsize Firms Can Attract — and Retain — Talent Right Now
17/12/2021
While companies of all sizes are struggling to keep and find people during the Great Resignation, it’s hitting the middle market especially hard — and middle-market companies often find themselves with an inadequate toolkit to address the problem. The same old approaches aren’t working in the crisis and will not build the capabilities companies will […]
Onboarding a New Leader — Remotely
26/05/2020
Michael Blann/Getty Images Imagine that you have a new supply-chain leader starting next week. You hired her to do supply-chain transformation before the crisis took hold. But now she is joining remotely and inheriting a remote team, and her short-term, urgent priorities are very different from what they appeared to be before the pandemic. As […]
How Multinationals Can Help Advance LGBT Inclusion Around the World
16/09/2019
Kelly Bowden/Getty Images As the rainbow flags came down in New York City after the WorldPride and Stonewall 50 celebrations, and as flags go up for pride events in other parts of the world, it’s worth asking: where do we stand on global LGBT rights? This year has offered a mixed bag. More jurisdictions, including […]
5 Signs That Your Family Business Might Have an Ethics Problem
25/06/2019
Sunny/Getty Images When he was attending his grandfather’s funeral, Robert Pasin, the CEO of Radio Flyer, was overwhelmed by the outpouring of affection and respect for the family patriarch, who had originally founded the third generation family business, which manufactures toys. “All these people who worked in the factory, all these suppliers, they told me […]
Why You Should Create a “Shadow Board” of Younger Employees
13/06/2019
Paolo Farinella/Getty Images A lot of companies struggle with two apparently unrelated problems: disengaged younger workers and a weak response to changing market conditions. A few companies have tackled both problems at the same time by creating a “shadow board” — a group of non-executive employees that works with senior executives on strategic initiatives. The […]
Engagement Around the World, Charted
06/06/2019
Keeping employees engaged is a concern for companies around the world. We tend to think only about engagement in our own organizations. But new findings from ADP Research Institute, which makes and shares data-based discoveries about all aspects of the world of work, reveal stark differences in engagement between countries, industries, and job types. The […]
How to Make Sure a New Hire Feels Included from Day One
28/02/2019
Beth was promoted to senior vice president at a Fortune 500 company. In addition to her existing responsibilities, she was given two new groups to manage. Overnight, her team doubled in size. Beth needed to hire senior executives to help manage her burgeoning division. Within five months, she had her senior management team in place: […]
What PwC Learned from Its Policy of Flexible Work for Everyone
19/02/2019
Vicki Jauron, Babylon and Beyond Photography/Getty Images Every Tuesday at 7:30 a.m. Pacific Time, I join a video conference call with leadership colleagues from across the country. I’m on the West Coast, so these meetings are always early for me. When I started joining them more than 10 years ago, I was up early to […]
What’s Your Story?
29/01/2018
How the rules of leadership engagement have changed… Here we share a cautionary tale from executive search worth reflecting on if you haven’t recently checked what story people are hearing about your organisation. Business for many continues to be challenging, and this means that more than ever getting the best people into any organisation is […]